Client Liaison Representative

Job Summary

Serving as a primary point of contact for clients, the full-time Client Liaison Representative will manage scheduling, coordination, and communication to ensure a seamless care journey in a remote setting.

Key Responsibilities

• Schedule new and returning client appointments while ensuring continuity of care
• Verify insurance eligibility and authorization status, collecting necessary intake and payment information
• Maintain accurate records within CRM and EHR systems, communicating professionally with clients and payer representatives

Required Qualifications

• Minimum 2 years of healthcare scheduling, patient coordination, or customer support experience
• Behavioral health or medical office experience preferred
• Ability to work independently in a remote setting with reliable high-speed internet
• Strong organizational skills and comfort in a fast-paced, high-volume environment
• Proficiency in learning and using multiple software systems