Client Loyalty Specialist

Job Summary

A company is looking for a Client Loyalty Specialist to support clients at risk of canceling their service through various communication channels.

Key Responsibilities

• Engage and retain clients through inbound and outbound calls, email, and digital channels
• Build rapport with clients and provide persuasive solutions to help them stay in the program
• Document client discussions accurately using Salesforce and meet performance criteria set by management

Required Qualifications

• High school diploma required
• 2+ years of phone-based experience in sales, collections, banking, or loan services
• Experience in sales and account management, consistently meeting performance expectations
• Computer competency and ability to navigate multiple systems
• Punctuality and availability for a full-time position