Client Loyalty Specialist

Job Summary

A company is looking for a Client Loyalty Specialist to support clients at risk of canceling their service through various communication channels.

Key Responsibilities

• Engage and retain clients through inbound and outbound calls, emails, and digital channels
• Build rapport with clients and provide persuasive solutions to keep them enrolled in the program
• Document client interactions accurately using Salesforce and meet performance criteria set by management

Required Qualifications

• High school diploma required
• 2+ years of phone-based experience in sales, collections, banking, or loan services
• Experience in sales and account management with a track record of meeting performance expectations
• Computer competency and ability to navigate multiple systems
• Ability to work in a fast-paced, high-volume setting