Client Management Associate

Job Summary

A company is looking for a Client Management Associate to support SMB customers and enhance self-service experiences.

Key Responsibilities

• Provide frontline client support via Zendesk, addressing inquiries and improving knowledge base content
• Collaborate with the Rev Ops Associate to enhance automated client journey programs for self-service
• Monitor customer health metrics to identify risks and opportunities, while managing escalations and complex client needs

Required Qualifications

• 2+ years in a client support role within a technology or healthcare company
• Experience working with cross-functional teams and senior stakeholders
• Ability to operate autonomously in a fast-paced environment
• Strong interpersonal and relationship-building skills
• Excitement for building processes and solving problems