Client Management Director

Job Summary

A company is looking for a Client Management Director to oversee client relationships and service delivery.

Key Responsibilities:

• Serve as the primary point of contact for client needs and foster strong relationships to enhance satisfaction and retention
• Manage operational tasks, educate clients on programs, and facilitate client meetings including contract negotiations and performance updates
• Collaborate with internal stakeholders to ensure client goals are met and represent client interests in internal discussions

Required Qualifications:

• 5+ years of healthcare experience with a solid understanding of the healthcare continuum
• 2+ years of client-facing experience
• 2+ years of experience leading discussions in Joint Operating Committee meetings and contract negotiations
• Experience in analyzing KPIs and interpreting data for client performance discussions
• Proficiency in Microsoft Office Suite, particularly PowerPoint