Client Management Manager

Job Summary

Managing the revenue cycle client relationships, the full-time Manager, Client Management will oversee service delivery, establish performance expectations, and collaborate with the Customer Satisfaction team while working remotely.

Key responsibilities

• Manage relationships with client management and executive-level contacts for mid to large complex clients
• Coordinate internal service teams to improve processes and ensure service level agreements are met
• Coach and develop team members to maintain a high-performing team

Required qualifications

• Bachelor's Degree in Business Administration, Health Management Information Systems, or related discipline
• 6+ years of experience in customer service, revenue cycle management, or similar experience
• Knowledge of Revenue Cycle Management best practices
• Proven leadership and interpersonal skills