Client Manager

Job Summary

A company is looking for an EVS Client Manager responsible for overseeing client support and service activities.

Key Responsibilities

• Develop and maintain strong relationships with clients as the primary point of contact for service-related matters
• Plan and oversee the delivery of support and service activities in alignment with client needs
• Coordinate the resolution of service incidents and escalate technical issues as necessary

Required Qualifications

• High School Diploma; Bachelor's Degree preferred
• 2+ years of client-facing experience
• Proven experience in managing enterprise-level support and service operations
• Proficiency in data analysis and manipulation using Google Sheets/Microsoft Excel
• Familiarity with Dependent Verification programs and protocols