Client Manager

Job Summary

A company is looking for a Service Center Client Manager.

Key Responsibilities

• Serve as a strategic partner and advocate for clients, ensuring their goals and service expectations are exceeded
• Lead proactive client meetings, analyze root causes, and implement high-impact process improvements
• Collaborate with internal teams to enhance training, tools, and resources that empower Service Center teams

Required Qualifications

• Bachelor's degree or equivalent experience
• 2-5 years of client management experience, with proven results leading projects and teams
• 2-5 years in customer care, service center, or call center environments
• Experience in process improvement and benefits administration
• Adaptability and the ability to manage multiple priorities in a fast-paced setting