Client Manager

Job Summary

Overseeing daily operational performance for assigned clients, the full-time Client Manager will manage operations teams to deliver quality administrative services while serving as the primary contact for client inquiries and collaborating with support areas in a virtual environment.

Key responsibilities

• Utilizing expert knowledge to interpret complex client requirements and address unique inquiries and escalations
• Driving stable delivery from internal and external partners while managing ad hoc client projects
• Communicating regularly with clients and collaborating with the Oversight & Excellence team to improve efficiency

Required qualifications

• Effective communication and influencing skills on domain and technical matters
• Strong analytical abilities and attention to detail when working with complex data
• Solutions-oriented focus with the ability to report data to stakeholders
• Advanced management and organizational skills with adaptability to change