Client Manager

Job Summary

Owning a panel of clients, the remote Client Manager will guide families through the care journey, ensuring high-quality experiences while balancing operational demands in a full-time capacity.

Key Responsibilities

• Guide clients and families through onboarding and ongoing service needs while maintaining regular contact to ensure a positive experience
• Collaborate with internal teams to manage escalations and complex care situations, ensuring reliable schedules and timely updates
• Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans

Required Qualifications

• 3+ years of experience in senior care or patient management and customer service roles
• A client-first mindset with a commitment to quality care and customer satisfaction
• Strong ownership and detail orientation with experience managing complex processes
• Comfort with technology, including experience with scheduling, CRM, or workforce management systems
• Flexibility to support clients during evenings or weekends as needed