Client Onboarding Manager

Job Summary

Owning the end-to-end client onboarding process, the full-time Head of Client Onboarding will manage KYB procedures, design scalable workflows, and coordinate cross-functional efforts in a remote environment.

Key responsibilities

• Oversee the KYB process from initiation to completion, ensuring timely collection of documentation and client activation
• Document and systematize the onboarding process, identifying bottlenecks and developing a roadmap for automation
• Collaborate with Sales and Compliance to set onboarding timelines and adapt to evolving requirements

Required qualifications

• 5 to 10 years of hands-on experience in client onboarding, KYB, or operations within fintech, PSP, neobank, or payments companies
• Strong familiarity with corporate KYB processes, including entity structures and documentation standards across jurisdictions
• Experience in managing and improving one-to-many onboarding processes at scale
• Proven ability to work with Engineering teams on automation and tooling
• Detail-oriented with strong written communication skills for professional interactions with clients and teams