Client Onboarding Manager

Job Summary

Managing the onboarding process for new Paid Media clients, the full-time Client Onboarding Manager will serve as the primary point of contact, coordinating client communications and project tracking remotely to ensure a seamless onboarding experience.

Key responsibilities

• Serve as the primary client contact throughout the paid media onboarding process, ensuring a positive onboarding experience
• Lead internal sales-to-operations handoff meetings, documenting key project details and communicating necessary information to the operations team
• Manage onboarding projects in Wrike, tracking timelines, deliverables, and client communications before transitioning projects to the operations team

Required qualifications

• 2+ years of experience in project management, account management, client success, or a similar client-facing coordination role, preferably within a digital marketing agency
• Working knowledge of paid media platforms, including Google Ads, Local Services Ads, and Meta Ads
• Experience using project management software (i.e., Wrike) and CRM platforms (i.e., Salesforce)
• Strong organizational and time management skills with the ability to prioritize and coordinate multiple projects simultaneously in a fast-paced environment
• Excellent written and verbal communication skills, including the ability to confidently lead client meetings and manage client relationships