Client Onboarding Specialist

Job Summary

Owning the customer journey from onboarding to renewal, the full-time Client Onboarding Specialist will manage client relationships, conduct kickoff calls, and ensure successful activation and retention in a remote environment.

Key responsibilities

• Own the customer journey from "paid" to "completing and renewing.
• Run structured kickoff calls and guide customers through key milestones
• Identify early churn signals and implement proactive retention strategies

Required qualifications

• 2-4 years of experience in a client-facing Sales or SDR role
• Experience working directly with US or UK customers
• Background in online education, SaaS, coaching, agency, or info-product environments
• Familiarity with CRM or CS tools such as HubSpot or Pipedrive
• Polished communication skills in English at a native or near-native level