Client Onboarding Specialist

Job Summary

To support a growing team, the full-time Client Onboarding Specialist will manage client onboarding processes, including content migration and personalized training, while working remotely and collaborating with cross-functional teams.

Key responsibilities:

• Partner with sales teams to ensure successful client setup and onboarding
• Identify and address potential client pain points proactively
• Manage multiple onboarding projects, ensuring timely completion and client satisfaction

Required qualifications:

• Fluency in English; proficiency in additional languages, particularly Spanish, is a plus
• Experience in customer-facing roles such as onboarding, customer success, or account management
• Strong project management skills with the ability to juggle multiple projects
• Proactive and organized, with a focus on independent work
• Familiarity with tools like HubSpot, Slack, and Confluence is advantageous