Client Operations Analyst

Job Summary

A company is looking for a Client Operations Specialist.

Key Responsibilities

• Monitor and analyze KPIs and SLAs to ensure alignment with business objectives
• Develop and maintain tracking systems for accurate performance data capture
• Build and deliver comprehensive reports communicating performance metrics to stakeholders

Required Qualifications

• Bachelor's degree in business, Data Analytics, or a related field
• Proven experience in performance analysis, KPI/SLA tracking, and report building
• Strong analytical skills with the ability to interpret complex data sets
• Proficiency in data analysis tools and software (e.g., Excel, Tableau, Power BI)