Client Operations Analyst

Job Summary

A company is looking for a Client Operations Analyst to provide exceptional customer service and support.

Key Responsibilities

• Engage with clients and members over the phone and via email, ensuring professionalism and courtesy
• Act as first-level support for customer inquiries, complaints, and requests, ensuring timely resolution
• Collaborate on documentation creation and modifications to maintain accurate process documentation

Required Qualifications

• Bachelor's Degree or higher in Communications, Business Administration, or a related field
• Entry-level position; 0-2 years of work experience preferred, especially in billing or finance
• Experience in healthcare or service industry is a plus
• Proficiency in Excel required; SQL experience is a plus
• Availability for rotating weekend shifts and occasional holidays required