Client Operations Manager

Job Summary

A company is looking for a Client Operations Manager to enhance operational efficiency and client experience.

Key Responsibilities

• Optimize margin and utilization by tracking contractor hours and ensuring profitability of client engagements
• Own and improve client onboarding processes and manage client performance monitoring
• Support the rollout of new offerings and maintain inbound lead tracking for timely follow-up

Required Qualifications

• Experience in operations management or a related field
• Familiarity with B2B advertising or marketing services
• Ability to work collaboratively with cross-functional teams
• Proficiency in tracking and analyzing operational KPIs
• Strong organizational skills and attention to process improvement