Client Operations Manager

Job Summary

Overseeing a portfolio of 8-12 clients, the full-time Client Operations Manager will ensure optimal revenue cycle results and client satisfaction by managing a remote team of A/R Specialists and driving continuous improvement initiatives.

Key responsibilities

• Manages a remote team responsible for accounts receivable functions, focusing on revenue generation and client performance
• Continuously evaluates revenue cycle operations to ensure quality standards are met and identifies solutions for payment resolution delays
• Provides analysis and reporting on revenue performance metrics, while training staff to enhance team productivity and compliance

Required qualifications

• 3+ years of experience in revenue cycle management within a healthcare setting, preferably with Ambulatory Surgical Centers or outpatient hospitals
• Familiarity with SIS, HST, Advantx, and/or Waystar systems is preferred
• Strong understanding of revenue cycle processes and their impact on accounts receivable and cash results
• Proficient in Microsoft Office Suite and computerized billing systems
• Ability to lead teams, manage projects, and meet critical deadlines effectively