Client Operations Manager

Job Summary

Managing a portfolio of 8-12 clients, the full-time Client Operations Manager will oversee revenue cycle operations for a central billing office, ensuring client satisfaction and optimal performance while leading a remote team of A/R Specialists.

Key responsibilities

• Manages a remote team responsible for accounts receivable functions to maximize revenue generation
• Continuously evaluates revenue cycle operations, ensuring quality standards are met and identifying cash flow improvement opportunities
• Communicates trends and resolutions to clients while providing analysis and recommendations for revenue performance metrics

Required qualifications

• 3+ years of RCM management experience in a healthcare-related industry, preferably with Ambulatory Surgical Center or outpatient hospital experience
• Experience with SIS, HST, Advantx, and/or Waystar preferred
• Strong understanding of revenue cycle processes and their impact on accounts receivable and cash results
• Proficiency in computer skills, including intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook
• Ability to lead projects and manage staff effectively to achieve organizational goals