Client Operations Specialist

Job Summary

A company is looking for a Client Operations Specialist to provide exceptional support and service to clients.

Key Responsibilities

• Provide email support to clients, users, and advertisers, fostering relationships through proactive communication
• Resolve client issues while maintaining professionalism and adherence to service level agreements
• Train users on product features and best practices, and contribute to internal process improvements

Required Qualifications

• Detail-oriented, self-motivated, and highly organized
• Genuine care for clients and a passion for delivering positive experiences
• Ability to think critically and work independently under pressure
• Experience with CRM software such as Salesforce or Jira is preferred
• A Bachelor's degree with 1-3 years of experience is preferred