Client Operations Specialist

Job Summary

A company is looking for a Client Operations Specialist to support client services and enhance the client experience.

Key Responsibilities

• Coordinate project kickoffs and manage project management tools for new client engagements
• Maintain accurate rate cards and track contract lifecycle, including renewals and approvals
• Implement client satisfaction surveys and monitor client sentiment to ensure high service delivery standards

Required Qualifications

• 2-4 years of experience in client operations, account management, or project coordination
• Proficiency with project management tools, preferably Asana
• Experience working with contracts and legal documentation
• Bachelor's degree in Business Administration, Communications, Operations Management, or a related field
• Comfortable working with spreadsheets and data tracking tools