Client Partner, Scaled Accounts

Job Summary

A company is looking for a Client Partner, Scaled Accounts to manage a high-volume portfolio of customers and drive retention and renewal predictability.

Key Responsibilities

• Manage a portfolio of SMB and mid-market accounts, focusing on renewal timing, customer health, and growth potential
• Oversee end-to-end renewal execution, including forecasting, stakeholder alignment, and deal closure
• Drive scalable customer engagement through standardized programs and proactive identification of retention opportunities

Required Qualifications

• 5-8+ years of experience in Customer Success, Account Management, or Renewal Management in software/hardware environments
• Experience managing high-volume customer portfolios with a focus on renewals and retention
• Ability to operate within structured, scalable customer engagement models
• Technical aptitude to connect product capabilities to customer business outcomes
• Bonus: Experience in industrial manufacturing or digital transformation environments