Client Programs Specialist

Job Summary

Supporting clients through effective communication and operational execution, the full-time Client Programs Specialist will manage client interactions via Salesforce, maintain accurate documentation, and collaborate with internal teams in a remote environment.

Key Responsibilities

• Communicate with clients, manage client tickets, and document issues appropriately
• Follow established operational procedures and maintain documentation using standardized templates
• Collaborate with internal teams and provide support to team members as needed

Required Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Strong attention to detail and organizational skills
• Proficiency with basic computer applications (e.g., Microsoft Office)
• Ability to follow procedures and work within structured processes
• Strong written and verbal communication skills