Client Registration Assistant

Job Summary

Providing essential support in a remote environment, the full-time Client Registration Assistant will register patients, obtain key demographic information, and facilitate connections to healthcare professionals while working varied shifts, including evenings and weekends.

Key responsibilities:

• Serve as the first point of contact for patients, handling medical calls and registering health-related information
• Direct callers to appropriate healthcare professionals and book patient appointments
• Monitor biometric alerts and conduct follow-up customer service feedback surveys

Required qualifications:

• High School Diploma; medical office administration certification is an asset
• Previous experience in customer service or a call center environment preferred
• Ability to manage calls related to various medical situations, including mental health crises
• Experience with computer software and a professional demeanor
• Must pass a criminal background check and drug screening