Client Relations Account Executive
Job Summary
To enhance client satisfaction and manage relationships, the full-time Client Relations Account Executive III will serve as the primary point of contact for clients and agencies, ensuring effective communication and problem resolution while working remotely.
Key responsibilities
- Manage and maintain relationships with clients and agencies, ensuring satisfaction and timely responses to inquiries
- Conduct monthly business reviews and coordinate proactive meetings to address client concerns and track service level agreements
- Train new staff members and stay updated on industry changes to provide informed support to clients and agencies
Required qualifications
- High School Diploma or equivalent required
- 5+ years of experience in mortgage servicing or mortgage banking
- Strong knowledge of GSE, HUD, VA, and GNMA guides
- Proficiency in Microsoft Suite applications, especially Excel and PowerPoint
- Ability to travel to client or agency locations as needed
Complete Job Description
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