Client Relations Manager

Job Summary

A company is looking for a Client Relations Manager to serve as the primary contact for organizational clients and ensure the successful delivery of Employee Assistance Program (EAP) services.

Key Responsibilities

• Manage client relationships and ensure program satisfaction through effective communication and support
• Coordinate the onboarding process for new clients and develop engagement strategies to promote EAP utilization
• Prepare and present reports summarizing program usage and outcomes, while identifying opportunities for service expansion

Required Qualifications

• Bachelor's degree in business, Human Resources, Social Work, Psychology, or a related field
• 3+ years of experience in account management or client services, preferably in an EAP or health and wellness context
• Strong interpersonal and relationship-building skills
• Analytical skills to interpret data and develop insights
• Familiarity with mental health and organizational behavior concepts is a plus