Client Relations Manager

Job Summary

A company is looking for a Client Relations Manager to serve as the primary point of contact for organizational clients, ensuring successful delivery of Employee Assistance Program (EAP) services.

Key Responsibilities

• Act as the primary liaison between the organization and assigned EAP client accounts
• Conduct regular check-ins and strategy meetings to understand client needs and ensure satisfaction with EAP services
• Analyze utilization data to identify trends and recommend strategies to improve employee engagement and program impact

Required Qualifications

• Bachelor's or master's degree in business, Human Resources, Social Work, Psychology, or a related field
• 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry
• Strong interpersonal and relationship-building skills
• Proficiency in project management and multitasking
• Familiarity with mental health, wellness, and organizational behavior concepts is a plus