Client Relations Manager

Job Summary

A company is looking for a Client Relations Manager to lead the Client Relations Department and ensure client satisfaction through effective management and collaboration.

Key Responsibilities

• Provide leadership and manage the Client Relations staff
• Oversee client accounts to ensure day-to-day activities and deliverables are met
• Coordinate training for new staff and serve as a point of contact for escalated client issues

Required Qualifications

• High School Diploma or equivalent
• 8+ years of client relations or customer service experience in mortgage servicing or banking
• 5+ years of supervisory or managerial experience
• Strong knowledge of the mortgage industry and related agencies
• Proficient in Microsoft Office applications and LPS/MSP systems