Client Relations Manager

Job Summary

A company is looking for a Client Relations Manager to lead the Client Relations Department and enhance client satisfaction.

Key Responsibilities

• Provide leadership and manage the Client Relations staff while overseeing client accounts
• Coordinate training for new staff and ensure adherence to departmental policies and procedures
• Serve as a point of contact for escalated client issues and track trends to escalate concerns to management

Required Qualifications

• High School Diploma or equivalent
• 8+ years of client relations or customer service experience in the mortgage servicing or banking industry
• 5+ years of supervisory or managerial experience
• Strong knowledge of the mortgage industry and related agencies (GNMA, FNMA, FHLMC)
• Strong knowledge of Microsoft Office applications and systems