Client Relations Manager

Job Summary

Managing a team of Client Relations staff, the full-time remote Client Relations Manager will oversee client accounts, ensure satisfaction with services, and provide training and support to new employees.

Key responsibilities

• Lead and manage the Client Relations department, ensuring day-to-day activities meet client expectations
• Provide guidance and coaching to staff, facilitating training and development initiatives
• Serve as a point of contact for escalated client issues and track trends to address concerns effectively

Required qualifications

• High School Diploma or equivalent
• 8+ years of client relations or customer service experience in the mortgage servicing or banking industry
• 5+ years of supervisory or managerial experience
• Strong knowledge of GSE, HUD, VA, and GNMA guidelines
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint