Client Relationship Consultant

Job Summary

A company is looking for a Client Relationship Consultant, Public Sector.

Key Responsibilities

• Build and maintain relationships with a portfolio of customers throughout the customer lifecycle to maximize satisfaction and retention
• Manage ongoing operations meetings to address critical topics, projects, and customer needs
• Drive annual open enrollment success by developing actionable steps and coordinating resources

Required Qualifications

• 7+ years of experience in Customer Success, Account Management, or related roles
• Industry knowledge in Insurance, Benefits Administration, SaaS, or Healthcare preferred
• Experience managing a complex portfolio of customers
• High school diploma or GED required; related B.A. or B.S. degree preferred
• Ability to develop strategies that drive success through delivering value to customers