Client Relationship Manager

Job Summary

A company is looking for a Client Relationship Manager responsible for developing high-trust relationships with customers to enhance satisfaction and retention.

Key Responsibilities

• Build and maintain relationships with a portfolio of Employer customers throughout the customer lifecycle
• Stay informed on industry and technology trends to educate and advocate for customers
• Lead internal teams to ensure high-quality work and drive annual open enrollment success

Required Qualifications

• B.S. or B.A. required
• 10+ years' experience in Customer Success, Account Management, or related roles
• Experience managing complex customer accounts
• Preferred: MBA and/or PMP Certification and/or GBA/CEBS
• Industry knowledge in Insurance, Benefits Administration, or SaaS preferred