Client Relationship Manager

Job Summary

A company is looking for a Client Relationship Manager.

Key Responsibilities

• Set clients up for success by aligning account setup, project scope, and services with their specific goals
• Proactively identify signs of client dissatisfaction and resolve them with creative solutions
• Identify upselling opportunities based on client needs and business goals

Required Qualifications

• 5+ years in client-facing roles such as customer success or account management
• Proven ability to identify upselling opportunities and expand client engagement
• Experience working with marketing or design firms
• Experience using AI-powered platforms or tools in client management
• Bachelor's degree in Marketing, Communications, Business, or a related field