Client Relationship Manager

Job Summary

A company is looking for a Client Relationship Manager to oversee client satisfaction and manage key accounts.

Key Responsibilities

• Serve as the primary point of contact for Key Business Partner Account Management and various departments
• Monitor customer experience metrics and drive client satisfaction improvements
• Resolve escalated client issues and collaborate with internal teams to enhance service delivery

Required Qualifications

• Bachelor's degree or equivalent work experience required
• 3-5 years of experience in Group Health Insurance/Benefits, preferably in an Account Management role
• Producer's license preferred
• Proficiency in Microsoft Office Suite or related software
• Ability to work effectively in a fast-paced environment