Client Relationship Manager

Job Summary

A company is looking for a Client Relationship Manager responsible for enhancing customer retention and providing support for existing clients.

Key Responsibilities

• Manage onboarding of new clients and facilitate smooth interactions throughout the ordering and testing process
• Serve as a Subject Matter Expert, providing guidance and education to clients to ensure strong adoption and engagement
• Execute engagement strategies and perform periodic customer business reviews to enhance satisfaction and retention

Required Qualifications and Education

• Bachelor's degree
• 2-4 years of successful client experience/account coordination
• Ability to think critically and manage client expectations effectively
• Solution-driven and proactive in setting parameters and adhering to deadlines
• Experience with Salesforce CRM for documenting client activity