Client Relationship Manager

Job Summary

A company is looking for a Client Relationship Manager to provide exceptional support and enhance customer retention.

Key Responsibilities

• Manage onboarding of new clients and ensure smooth interactions throughout the ordering and testing process
• Serve as the Subject Matter Expert (SME) for assigned clients, providing guidance and education to enhance engagement
• Monitor client activity and collaborate with cross-functional teams to resolve critical situations and achieve KPIs

Required Qualifications and Education

• Bachelor's degree
• 2-4 years of successful client experience or account coordination
• Ability to think critically and manage client expectations independently
• Proactive and solution-driven approach to setting parameters and adhering to deadlines
• Experience with Salesforce CRM for documenting client activity and improving operational effectiveness