Client Relationship Manager

Job Summary

Managing client relationships in a fully remote capacity, the full-time Client Relationship Manager will serve as the primary point of contact for clients, ensuring high satisfaction through effective communication, project management, and collaboration with internal teams.

Key responsibilities

• Lead client meetings to provide updates on project status, system performance, and potential improvements
• Measure client satisfaction and manage expectations while addressing service agreements and vendor relations
• Coordinate resolution efforts during major incidents and advocate for client needs in day-to-day operations

Required qualifications

• Minimum 3 years of relevant technical experience preferred
• Degree or diploma in a related field preferred
• Knowledge of ITIL standards is preferred
• Experience with in-person and virtual client meetings required
• Experience with municipal clients/leaders is a strong asset