Client Relationship Manager
Job Summary
To support a growing portfolio of large, complex customer accounts, the full-time Client Relationship Manager will develop high-trust relationships, drive customer satisfaction and retention, and ensure a seamless experience throughout the customer lifecycle, with the flexibility to work 100% remotely or in a hybrid model from various office locations.
Key responsibilities:
- Build and maintain relationships with Employer customers through all stages of the customer lifecycle to maximize satisfaction and retention
- Stay informed on industry trends and advocate for customers based on these insights
- Lead internal teams to ensure high-quality service delivery and drive successful annual open enrollment processes
Required qualifications:
- 10+ years of experience in Customer Success, Account Management, or related roles
- Proven ability to manage a complex portfolio of customers effectively
- B.S. or B.A. degree required; MBA preferred
- PMP Certification and/or GBA/CEBS is a plus
- Experience in Insurance, Benefits Administration, or SaaS is highly preferred
Complete Job Description
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