Client Relationship Manager
Job Summary
Managing a portfolio of large, complex customer accounts, the full-time Client Relationship Manager will develop high-trust relationships, enhance customer satisfaction, and drive retention while working remotely or from any major office location.
Key responsibilities
- Build and maintain relationships with Employer customers throughout the customer lifecycle to maximize desired outcomes and satisfaction
- Stay informed on industry trends and advocate for customers based on these insights
- Lead internal teams to ensure high-quality service delivery and successful open enrollment planning for customers
Required qualifications
- 10+ years of experience in Customer Success, Account Management, or related roles
- Proven experience managing complex customer portfolios
- B.S. or B.A. degree required; MBA preferred
- PMP Certification and/or GBA/CEBS is a plus
- Industry knowledge in Insurance, Benefits Administration, or SaaS is highly preferred
Complete Job Description
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