Client Relationship Specialist

Job Summary

Taking ownership of complex customer situations, the full-time remote Client Relationship & Retention Specialist will manage at-risk cases involving dissatisfaction, cancellation, and trust issues while coordinating with internal teams to ensure customer confidence and retention.

Key responsibilities

• Contact assigned customers promptly and build trust through effective communication
• Diagnose and troubleshoot the root causes of customer issues, coordinating additional support as needed
• Maintain ownership of customer relationships throughout the resolution process, ensuring clear and respectful communication

Required qualifications

• Previous experience in consultative sales, customer retention, or a high-touch client-facing role
• Strong conversational influence and ability to lead difficult conversations confidently
• Proven investigative and problem-solving skills to identify root causes of issues
• Good commercial judgment with an understanding of customer value and retention
• High level of integrity and sound judgment in decision-making