Client Results Associate

Job Summary

A company is looking for a Client Results Associate to provide essential support to independent agents and contribute to their success.

Key Responsibilities

• Provide first-line support to independent agents, ensuring a positive experience and client success
• Assist agents in developing their skills and achieving business goals while managing agent support processes
• Monitor agent performance and trends, escalating concerns as needed for effective resolution

Required Qualifications

• High School Diploma, GED, or equivalent experience
• 1+ years of contact center or customer service-related experience
• Proficiency in Microsoft Office products and ability to type 35+ words per minute
• Strong and stable internet connection with specified speed requirements
• Ability to work independently and collaboratively, with a willingness to mentor new team members