Client Results Associate

Job Summary

A company is looking for a Client Results Associate.

Key Responsibilities

• Provide first-line support to independent agents, ensuring their success and satisfaction
• Monitor agent performance and contact trends, escalating concerns as needed
• Facilitate sessions and communications to promote agent engagement and retention

Required Qualifications

• High School Diploma, GED, or equivalent experience
• 1+ years of contact center/BPO or customer service experience
• Proficiency in Microsoft products including Outlook, Word, Excel, and PowerPoint
• Ability to type 35+ words per minute
• Strong and stable internet connection with specified speeds