Client Results Associate

Job Summary

A company is looking for a Client Results Associate to provide support to independent agents and enhance their business success.

Key Responsibilities

• Offer first-line support to independent agents, ensuring their satisfaction and success
• Manage processes to maximize agent support and performance while fostering a positive community
• Monitor agent performance and trends, providing real-time assistance and escalating concerns as necessary

Required Qualifications

• High School Diploma, GED, or equivalent experience
• 1+ years of contact center/BPO or comparable customer service experience
• Proficiency in Microsoft products including Outlook, Word, Excel, and PowerPoint
• Ability to type 35+ words per minute
• Strong and stable internet connection with specified speed requirements