Client Retention Manager

Job Summary

A company is looking for a Client Retention Manager to enhance client satisfaction and reduce churn rates.

Key Responsibilities:

• Facilitate and deliver Quality Improvement Plans (QIPs) by collaborating with account teams and stakeholders
• Foster strong relationships with clients through regular engagement and feedback collection
• Analyze client data to identify trends and implement retention strategies aimed at reducing attrition rates

Required Qualifications:

• 5 years of experience in client/customer success, project management, or account management within technology or SaaS industries
• Proven ability to hold teams accountable and manage project deliveries to strict deadlines
• Experience in creating and presenting reports to leadership
• Broad knowledge of Microsoft Office products; familiarity with ServiceNow and Salesforce is a plus
• Ability to thrive in a fast-paced and changing environment