Client Retention Specialist
Job Summary
To support a growing customer success team, the remote Client Retention Specialist will educate clients about financial hardship programs, empathize with and deescalate client concerns, and navigate the CRM system to retain clients while meeting retention goals.
Key Responsibilities
- Provide comprehensive information about the financial hardship debt program to clients
- Display empathy and active listening to deescalate client concerns and alleviate stress
- Use the CRM system to access client information and maintain accurate records of interactions
Required Qualifications
- Experience in retention, sales, or collections
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Ability to handle high call volumes in a fast-paced environment
- Proficiency with a Client Relationship Management (CRM) system
- Demonstrated ability to negotiate and deescalate client issues effectively
Complete Job Description
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