Client Retention Specialist

Job Summary

A company is looking for a Client Resolution & Retention Specialist.

Key Responsibilities

• Lead structured resolution calls with dissatisfied clients and negotiate mutually beneficial outcomes
• Conduct pre-call case reviews to assess client history and identify potential expectation gaps
• Perform quality assurance audits and provide structured reports on root causes and process improvements

Required Qualifications

• Experience in retention, sales, customer success, account management, or dispute resolution
• Strong objection handling and negotiation skills
• Ability to operate in high-responsibility, high-accountability environments
• Calm and decisive demeanor under pressure
• Highly organized with a focus on process improvement