Client Retention Specialist

Job Summary

A company is looking for a Client Retention Specialist (Remote).

Key Responsibilities:

• Educate clients about the financial hardship debt program, ensuring understanding of benefits and options
• Empathize and deescalate upset clients, addressing their concerns regarding financial situations
• Navigate the CRM system to access client information and maintain accurate records of interactions

Required Qualifications:

• Experience in retention, sales, or collections
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Ability to work in a fast-paced environment and manage high call volumes
• Resilience and calmness under pressure
• Proficiency with a Client Relationship Management system (CRM)