Client Retention Specialist

Job Summary

A company is looking for a Client Loyalty Specialist to support clients at risk of canceling their service through various communication channels.

Key Responsibilities

• Engage and retain clients through inbound and outbound communication
• Build rapport and provide persuasive solutions to help clients stay enrolled
• Document client interactions accurately using Salesforce software

Required Qualifications

• High school diploma required
• 2+ years of phone-based experience in sales, collections, banking, or loan services
• Experience in sales and account management with a focus on meeting performance expectations
• Computer competency and ability to navigate multiple systems
• Availability for a full-time position, with potential for overtime