Client Retention Specialist

Job Summary

A company is looking for a Client Retention Specialist (Remote).

Key Responsibilities

• Educate clients about the financial hardship debt program and its benefits
• Empathize with and deescalate upset clients, addressing their concerns
• Navigate the CRM system to manage client information and interactions

Required Qualifications

• Experience in retention, sales, or collections
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Ability to handle high call volumes in a fast-paced environment
• Resilience and calmness under pressure
• Proficiency with a CRM system