Client Retention Specialist

Job Summary

A company is looking for a Client Retention Specialist (Remote).

Key Responsibilities:

• Educate clients on the financial hardship debt program, ensuring they understand benefits and options
• Empathize with and deescalate upset clients, addressing their concerns regarding financial situations
• Utilize the CRM system to manage client information and maintain accurate records of interactions

Required Qualifications:

• Experience in Retention, Sales, or Collections
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Ability to work in a fast-paced environment with high call volumes
• Resilience and calmness under pressure
• Proficiency with a Client Relationship Management (CRM) system